GIFT VOUCHER TERMS AND CONDITIONS

Your voucher is valid for 6 months from date of purchase, we have written the expiry date on your voucher for your convenience.

We highly recommend that you book 4-6 weeks in advance to avoid disappointment.  If you have not booked in advance before your voucher expires, you will be offered to use your voucher in the gift shop or you may extend your voucher up to 2 months after the expiry for a £10 fee.  After these terms your voucher will be totally invalid.

Vouchers cannot be refunded or exchanged for cash or other vouchers.  If your voucher is for a specific treatment you may change it for a different treatment to the value of your voucher or use it on the wide range of retail gifts in the salon.

UNDER 16'S

We do have a policy of treating clients under the age of 16 for certain treatments, at the discretion of the salon. Parents must attend the first appointment to give written parental consent via salon consultation. Upon which the salon will decide if the treatment is appropriate.

CANCELLATIONS

Please arrive on time for your allocated treatment time. We understand appointments cannot always be kept but if you have to cancel 24 hours notice would be much appreciated.

If you do not arrive for your appointment regrettably we will have to charge the full cost of your treatment as a missed appointment. If payment is via gift voucher, your voucher will be cancelled.

Please be aware if you arrive late for your treatment, we may need to reduce your treatment time or offer you an alternative in order to keep the following clients appointment time.

CLIENT COURTESY

Due to the nature of our treatments and for the relaxation of clients we advise that you don't bring children with you whilst attending your appointments. Also to the courtesy of yourself and other clients we advise that you turn of mobile phones before entering the salon and during your treatment.