INNER BALANCE

Beauty & Wellbeing Therapies

Your voucher is valid for 4 months from date of purchase, we have written the voucher expiry for your convenience.   We highly recommend that you  book your treatments well in advance to avoid  disappointment.  It is advisable to book treatments at least 4-6 weeks in advance due the popularity of treatments.  We cannot take responsibility if you do not book in advance. You may  also use your voucher in our gift shop. If your voucher expires and you wish to extend it beyond the expiry the following fee will be charged and taken off your voucher and can only be used up to a maximum of 2 months after the expiry date.

Up to 2 months after expiry £10 charge

After these extended expiry terms your voucher will be totally invalid as 6 months have passed since your voucher was initially purchased.  These terms are non-negotiable.  Vouchers cannot be exchanged for cash or other vouchers.

These terms are for vouchers received after the 1st May 2010, vouchers received before this date your terms and conditions will be stated on your voucher and may differ from these new policies.

We do have a policy of treating clients under the age of 16 for certain treatments, at the discretion of the salon. Parents must attend the first appointment to give written parental consent via salon consultation. Upon which the salon will decide if the treatment is appropriate.

Please arrive on time for your allocated treatment time. We understand appointments cannot always be kept but if you have to cancel 24 hours notice would be much appreciated. If you do not arrive for your appointment regrettably we will have to charge the full cost of your treatment as a missed appointment. If payment is via voucher the voucher will be cancelled. A non-refundable deposit maybe required for certain lengthy treatments or block bookings.

Please be aware if you arrive late for your treatment, we may need to reduce your treatment time in order to keep the following clients appointment time, although the full treatment cost will apply. Very late arrival may mean your treatment may not be possible.

Journey packages and universal contour wrap require a £30 booking deposit. If you give less than 48 hours notice when cancelling the deposit is none refundable and will cover some of the lost appointment time that we may not be able to fill . If your accumulated treatments are over 2 hours we will also require this £30 deposit.

Due to the nature of our treatments and for the relaxation of clients we advise that you don't bring children with you whilst attending your appointments. Also to the courtesy of yourself and other clients we advise that you turn of mobile phones before entering the salon and during your treatment.